At Canadian Returns, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website canadian-returns.com (the "Site") or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect via the Site includes:
- Personal Data: Personally identifiable information, such as your name, email address, telephone number, and other similar contact data that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as subscribing to our newsletter, submitting inquiries, or responding to surveys. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed.
- Financial Data: Financial information, such as data related to your payment method, when you subscribe to our services or purchase products offered on the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
- Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
- Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- Interactions with Other Users: If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity.
- Online Postings: When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
PIPEDA Compliance
If you are a resident of Canada, you are entitled to certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). These include the right to access your personal information held by an organization, the right to challenge the accuracy and completeness of your personal information, and the right to have your personal information amended as appropriate.
For more information about your rights under PIPEDA, please visit the Office of the Privacy Commissioner of Canada's website at www.priv.gc.ca.
Options Regarding Your Information
You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
- Visiting our unsubscribe page
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Canadian Returns
123 Financial Street
Toronto, ON M5V 3L9
Canada
Email: privacy@canadian-returns.com
Phone: +1 (705) 410-0395